bitpkr Privacy Policy — Your Data, Handled With Care

1 Overview

This Privacy Policy applies to all users of the bitpkr platform, including the sports betting section, Live Casino, Game Lobby, Bingo and the VIP programme. It explains how we collect, process, store and protect your personal information when you register an account, make a deposit or withdrawal in PKR, use any platform feature, or contact our support team.

bitpkr is designed specifically for Pakistani players. Every part of this privacy framework reflects that context — from the payment methods we support (JazzCash, Easypaisa, Raast, bank transfer) to the way we handle account verification and support communications. We do not treat Pakistan as a secondary market when it comes to data protection either.

By creating an account and using the platform, you confirm that you have read and understood this policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, please do not use the platform.

2 Data We Collect

We collect personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal.

We do not collect data that is not necessary for the purposes described in this policy. We do not collect sensitive data such as religious beliefs, political opinions or biometric data beyond what is strictly required for identity verification.

3 How We Use Your Data

Every piece of data we collect has a specific, defined purpose. We do not use your information for anything outside of the following categories:

• Account management: Creating and maintaining your account, verifying your identity, processing login requests and keeping your account secure.
• Payment processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Verifying that payment accounts belong to you.
• Platform operation: Running betting markets, Live Casino, Game Lobby and Bingo sessions. Settling bets, crediting winnings and managing bonus balances.
• VIP programme: Tracking wagering volumes in PKR to determine tier eligibility and crediting tier-appropriate benefits including cashback, withdrawal speed upgrades and account manager assignments.
• Customer support: Responding to queries, investigating complaints and resolving disputes. Support records are retained to ensure consistency in case follow-ups are needed.
• Responsible gaming: Monitoring usage patterns to identify players who may benefit from responsible gaming tools. Applying account limits, cooling-off periods or self-exclusion when requested.
• Security and fraud prevention: Detecting unusual account activity, verifying that accounts are not being used by multiple people and preventing bonus abuse or payment fraud.
• Communications: Sending account notifications, bonus alerts and platform updates to players who have opted in. You can manage communication preferences from your account settings at any time.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged by our security systems, a member of the team manually reviews the case before any action is taken.

4 Payment Data and PKR Transactions

All financial transactions on bitpkr are processed in Pakistani Rupees (PKR). We work with payment processors that support JazzCash, Easypaisa, Raast, major Pakistani banks and card networks. Payment data is handled with the highest level of care because we understand that financial information is among the most sensitive data a person can share.

When you make a deposit or request a withdrawal, your payment details are transmitted securely to the relevant payment processor. bitpkr stores only the minimum payment reference data necessary to match transactions to your account — we do not store full bank account numbers, mobile wallet PINs or card CVV numbers on our own systems.

• Payment references (e.g., last four digits, masked account number) are retained for transaction reconciliation and dispute resolution.
• Full payment credentials are processed and held by the payment provider, not by bitpkr directly.
• Withdrawal requests are processed back to the same payment method used for the most recent deposit, as a security measure to prevent unauthorised withdrawals.

5 Sharing Your Data

bitpkr does not sell, rent or trade your personal data to third parties for marketing purposes. Full stop. Your data is shared only in the following limited circumstances, all of which are necessary for platform operation:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data necessary to process your deposit or withdrawal. This is governed by their own privacy policies.
• Identity verification providers: Where identity checks are required, your ID document and verification data may be passed to a third-party verification service. These providers are contractually bound to handle your data securely and use it only for the verification purpose.
• Fraud prevention and security services: Aggregated or anonymised usage data may be shared with security partners to detect patterns associated with fraud, account sharing or bonus abuse.
• Legal obligations: Where required by applicable law or a valid legal process, bitpkr may be required to disclose certain data. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties who receive your data are subject to contractual data protection obligations. They are not permitted to use your data for their own marketing or to share it further without your consent.

6 Cookies and Tracking Technologies

bitpkr uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how the platform is being used so we can improve it. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure across page loads and ensure the betting and casino sections work correctly. These cannot be turned off without breaking platform functionality.
• Preference cookies: These remember settings you have chosen — such as your preferred language or notification preferences — so you do not have to set them again each visit.
• Analytics cookies: These help us understand which parts of the platform are used most, where players encounter problems and how the overall experience can be improved. Data collected is aggregated and does not identify you personally.
• Security cookies: These detect unusual login behaviour, flag potential account sharing and help prevent fraudulent access. They are essential for account security and cannot be disabled.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some preference-related features may reset between visits. Essential and security cookies remain active regardless of browser settings as they are necessary for account protection.

7 Data Security

Keeping your data secure is a core responsibility, not an afterthought. bitpkr applies multiple layers of technical and organisational security measures to protect personal data from unauthorised access, loss or disclosure.

• Encryption in transit: All data transmitted between your device and the bitpkr platform is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all account interactions.
• Encrypted storage: Sensitive account data is encrypted at rest in our database systems. Passwords are hashed using strong one-way algorithms — we cannot see your password, only verify it.
• Access controls: Only authorised personnel have access to personal data, and only to the extent required for their specific role. Access is logged and reviewed regularly.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of login security.
• Security monitoring: Our systems are monitored around the clock for unusual activity. Suspicious login attempts, unusual withdrawal patterns and other anomalies trigger immediate review.

Despite these measures, no system connected to the internet is completely immune to risk. In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly with details of what happened and what steps are being taken.

8 How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal and operational obligations. Here is a general guide to our retention periods:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to support dispute resolution and transaction reconciliation.
• Payment transaction records: Retained for a minimum of 5 years to support financial record-keeping and any payment disputes that may arise.
• Identity verification documents: Retained for the period required to meet verification obligations, typically no longer than 5 years after account closure.
• Support communications: Chat transcripts and email records are retained for up to 3 years to support case follow-ups and quality review.
• Marketing data: Retained only while your opt-in preference is active. If you withdraw consent for marketing, your contact details are removed from our marketing systems within 30 days.
• Self-excluded accounts: Account data for self-excluded players is retained for the duration of the exclusion period and for a reasonable period thereafter, to prevent re-registration during an active exclusion.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

9 Your Rights Over Your Data

You have meaningful rights over the personal data bitpkr holds about you. These rights can be exercised at any time by contacting our support team. Here is what you can request:

• Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of the request.
• Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Account details such as your phone number or email address can also be updated directly from your account settings.
• Deletion: You can request that we delete your personal data. We will action this request where there is no legal or operational reason to retain the data. Note that certain transaction and verification records may need to be retained regardless of a deletion request.
• Restriction: You can ask us to stop actively processing your data while a correction or deletion request is being reviewed.
• Objection to marketing: You can withdraw consent for marketing communications at any time via your account settings or by contacting support. This does not affect account-related operational notifications.
• Data portability: You can request your account data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team via live chat or the email address in the footer. Requests are handled confidentially and responded to within 30 days. Where a request cannot be fulfilled — for example, because data must be retained for legal reasons — we will explain why.

10 Minors and Age Verification

bitpkr is strictly an adult platform. Players must be aged 18 or above to register an account or use any feature of the platform. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is conducted as part of the account registration and identity verification process. If we discover that an account has been created by someone under 18, that account will be immediately suspended, any data will be handled in accordance with our minor data protection obligations, and any deposits will be returned to the original payment method.

If you are a parent or guardian and believe a minor has accessed the platform using your details or their own, please contact our support team immediately. We take underage access seriously and act on all such reports as a priority.

11 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to payment methods, or developments in data protection best practices. When material changes are made, registered players will be notified via their registered contact details or through a notification displayed at login.

The effective date of the most recent version is shown at the top of this page. Continued use of the bitpkr platform after an updated policy takes effect constitutes acceptance of the revised terms. We recommend checking this page periodically if you have questions about how your data is handled.

Minor changes — such as formatting corrections or clarifications that do not affect how your data is actually used — may be made without notification. Only changes that materially affect your privacy rights or our data practices will trigger an active notification.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our team. We take privacy queries as seriously as we take any other support request.

• Live chat: Available 24/7 from within the platform. This is the fastest way to get a response on any privacy or data-related query.
• Email: You can also reach us at the email address listed in the footer of this page. Privacy and data requests sent by email are responded to within 5 business days.

When submitting a data rights request, please include your registered username and the email address associated with your account so we can locate your records and process the request efficiently. All privacy-related communications are handled confidentially by a dedicated member of the team.